Call Recording Notice
All legal pagesVersion 0.1.0
Why Calls Are Recorded
Calls may be recorded for quality assurance, training, service verification, and reporting within agreed lawful bases.
How Long We Keep Recordings
Recording retention follows the active data retention policy configured for your workspace and applicable legal requirements.
Customer Notice Responsibility
Your organisation is the data controller for your caller relationships and is responsible for giving legally required recording notices to callers.
Platform Processing and Retention
Voice Metrics acts as your processor and stores call recordings, transcripts, and AI-generated summaries according to your configured retention settings.